Printer Repair Warranty Policy
At Sun World Printing, we stand behind the quality of our printer repair and maintenance services. Our warranty policy is designed to provide you with peace of mind and ensure your complete satisfaction with our work.
Standard Service Warranty Coverage
All printer repair services performed by Sun World Printing come with our standard warranty coverage, protecting you against defects in workmanship and parts. We are committed to resolving any issues that may arise following our service.
Warranty Duration
Our standard warranty periods are as follows:
- Labor and Workmanship: 90 days from the date of service completion
- Replacement Parts: 90 days from installation or manufacturer's warranty, whichever is longer
- Preventative Maintenance Services: 30 days warranty on all work performed
- Software and Driver Updates: 30 days technical support following installation
For clients with ongoing service contracts or maintenance plans, extended warranty terms may apply as specified in your service agreement.
What Our Warranty Covers
Our repair warranty covers the following:
- Defects in workmanship related to the specific repair performed
- Malfunctions of replacement parts installed during the repair
- Recurrence of the same issue that was originally repaired
- Secondary issues directly caused by our repair work
- Labor costs associated with warranty repairs
If a covered issue occurs during the warranty period, we will repair or replace the defective part and correct any workmanship issues at no additional cost to you.
Warranty Exclusions and Limitations
Our warranty does not cover:
- Problems unrelated to the original repair or service performed
- Damage resulting from improper use, accidents, or environmental factors (power surges, extreme temperatures, etc.)
- Issues caused by consumables (ink, toner, ribbons) not supplied by Sun World Printing
- Damage from unauthorized repairs or modifications made after our service
- Normal wear and tear of printer components
- Software conflicts or compatibility issues with third-party applications installed after our service
- Damage from using non-recommended paper or media types
The warranty is valid only for the specific printer that received service and is non-transferable to other equipment.
Premium Warranty Options
For businesses with critical printing needs, we offer enhanced warranty options that provide extended coverage and priority service:
How to Make a Warranty Claim
If you experience an issue with a printer that was recently serviced by Sun World Printing, please follow these steps to initiate a warranty claim:
Warranty Claim Process
- Contact Our Support Team: Call (603) 466-2818 or email lucilleponce@sunwprintsupp.com with your service details and a description of the issue
- Verification: Our technicians will verify your warranty status and service history
- Initial Troubleshooting: We may attempt to resolve simple issues through remote support
- Service Scheduling: If necessary, we'll schedule an on-site visit or arrange for you to bring the printer to our service center
- Warranty Service: Our technicians will perform the necessary warranty repairs
Please have your original service receipt or invoice number available when making a warranty claim. This helps us quickly locate your service history and verify warranty coverage.
Warranty Service Response Times
We are committed to addressing warranty claims promptly:
- Initial response to warranty claims: Within 1 business day
- Remote troubleshooting (when applicable): Within 1-2 business days
- On-site warranty service (when required): Within 2-3 business days
Clients with service contracts or premium warranty options may receive expedited response times as specified in their agreements.
Preventative Maintenance Plans
The best way to avoid printer issues is through regular maintenance. Our preventative maintenance plans include extended warranty protection and priority service.
Benefits of Maintenance Plans
- Scheduled maintenance visits to prevent common printer problems
- Extended warranty coverage on all serviced components
- Priority scheduling for both routine and emergency service
- Discounted rates on parts and labor for non-warranty repairs
- Regular firmware and driver updates
Contact us at (603) 466-2818 to learn more about our maintenance plans and how they can reduce your printer downtime and extend equipment lifespan.
Legal Information
Warranty Terms and Conditions
This warranty policy represents a limited warranty and is the exclusive remedy available to customers of Sun World Printing. All warranty services must be performed by authorized Sun World Printing technicians.
To the extent permitted by law, Sun World Printing disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Sun World Printing's liability is limited to the cost of repair or replacement of the defective part or service. We are not liable for any indirect, special, incidental, or consequential damages resulting from the use or failure of printer equipment, even if advised of the possibility of such damages.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Policy Updates
Sun World Printing reserves the right to update or modify this warranty policy at any time. Any changes will apply to services performed after the date of the policy update. The current warranty policy will always be available on our website.
Questions About Our Warranty?
If you have any questions about our warranty coverage or would like to discuss our service options, please don't hesitate to contact us:
- Phone: (603) 466-2818
- Email: lucilleponce@sunwprintsupp.com
- Address: 17 Candy Ln, Gorham, NH, 03581-4835, United States
Our customer service team is available Monday through Friday, 8:00 AM to 5:00 PM Eastern Time to assist with warranty inquiries and service scheduling.