Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our services and Website, including:

1.1 Personal Information

When you use our services or interact with our Website, we may collect personal information that identifies you, including:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, department)
• Payment information (credit card details, billing address)
• Technical information about your printer equipment (model numbers, serial numbers, configuration settings)
• Service history and support requests

1.2 Usage Information

We automatically collect certain information about your equipment, browsing actions, and patterns when you visit our Website, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages you visit on our Website and time spent on those pages
• Referring website addresses
• Other usage statistics

1.3 Information Collected During Support Sessions

When providing remote technical support, we may access:

• Printer configuration data
• Print logs and error reports
• System information necessary to diagnose and resolve printer issues
• Temporary access to your computer system (with your explicit permission)

2. How We Collect Your Information

We collect information through:

• Direct interactions when you provide information by filling in forms, creating an account, or contacting us
• Automated technologies or interactions through cookies and similar tracking technologies
• Remote support sessions when you authorize our technicians to access your systems
• Third parties or publicly available sources (with your consent or as permitted by law)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Provide Services

• Deliver the printer support services you request
• Process payments and fulfill orders
• Provide technical support and troubleshooting
• Maintain service records and printer maintenance history

3.2 Improve Our Services

• Analyze usage patterns to enhance our Website and services
• Develop new products, services, and features
• Conduct research and analysis to improve printer support solutions

3.3 Communication

• Respond to your inquiries and support requests
• Send service notifications and updates
• Provide information about products and services that may interest you (with your consent)
• Conduct customer satisfaction surveys

3.4 Legal and Security Purposes

• Protect our rights, property, or safety
• Detect and prevent fraud and security incidents
• Comply with legal obligations and enforce our terms of service

4. Disclosure of Your Information

We may share your personal information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Printer Manufacturers

When necessary to resolve technical issues, we may share relevant information with printer manufacturers or authorized service centers. This sharing is limited to what is required to address your specific support needs.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure remote access protocols for technical support sessions
• Regular security assessments and staff training
• Access controls and authentication procedures
• Physical security measures at our facilities

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations
• The applicable statute of limitations
• Whether retention is advisable considering our legal position (such as for applicable statutes of limitations, litigation, or regulatory investigations)

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Information

You have the right to request information about the personal data we hold about you and to receive a copy of this data.

7.2 Correction

You have the right to request that we correct inaccurate or incomplete information about you.

7.3 Deletion

You have the right to request the deletion of your personal information in certain circumstances.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your information in certain circumstances.

7.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

7.6 Objection

You have the right to object to our processing of your personal information in certain circumstances.

7.7 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide and improve our services. You can control cookies through your browser settings and other tools. For more detailed information about the cookies we use, please see our Cookie Policy.

9. Children's Privacy

Our services and Website are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have implemented appropriate safeguards to protect your information when it is transferred internationally, including the use of standard contractual clauses approved by relevant regulatory authorities.

11. Third-Party Links

Our Website may contain links to third-party websites and services that are not owned or controlled by Sun World Printing. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Sun World Printing
17 Candy Ln
Gorham, NH 03581-4835
United States

Email: lucilleponce@sunwprintsupp.com
Phone: (603) 466-2818