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Accessibility Statement

Last Updated: March 22, 2025

Our Commitment to Accessibility

Sun World Printing is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Measures Taken

To help us make the Sun World Printing website a positive experience for everyone, we have taken the following measures:

  • Implemented WCAG 2.1 AA standards throughout our website design and content
  • Utilized semantic HTML structure for better screen reader compatibility
  • Ensured sufficient color contrast for text and interactive elements
  • Provided descriptive alt text for all informational images
  • Designed keyboard-navigable interfaces for those who cannot use a mouse
  • Created consistent navigation patterns throughout the website
  • Implemented accessible forms with clear labels and error messages
  • Ensured text resizing capabilities without loss of functionality

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.

The Sun World Printing website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Limitations and Alternatives

Despite our best efforts to ensure the accessibility of our website, there may be some limitations. Below is a description of known limitations, and, where applicable, we provide alternatives for accessing the information:

  • PDF Documents: Some of our older PDF documents may not be fully accessible. We are working to remediate these documents, but if you encounter an inaccessible PDF, please contact us, and we will provide the information in an alternative format.
  • Third-Party Content: Some content provided by third parties may not be fully accessible. We are working with our partners to improve the accessibility of this content.
  • Legacy Content: Older content that predates our accessibility efforts may not meet all standards. We are systematically reviewing and updating this content.

Feedback and Assistance

We welcome your feedback on the accessibility of the Sun World Printing website. If you experience any accessibility barriers or have suggestions for improvement:

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days.

Compatibility with Browsers and Assistive Technology

The Sun World Printing website is designed to be compatible with the following assistive technologies:

  • Screen readers (including JAWS, NVDA, VoiceOver, and TalkBack)
  • Speech recognition software
  • Screen magnification software
  • Keyboard-only navigation

The website is compatible with recent versions of major browsers, including:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Technical Specifications

Accessibility of the Sun World Printing website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

Sun World Printing assessed the accessibility of this website by the following approaches:

  • Self-evaluation
  • External evaluation using automated testing tools
  • User testing with assistive technologies

Additional Accessibility Considerations

In-Person Services

Sun World Printing is committed to providing accessible services not only online but also during in-person printer support and repair visits. Our technicians are trained to:

  • Communicate clearly with customers who have hearing impairments
  • Provide detailed verbal descriptions of printer issues and solutions for customers with visual impairments
  • Accommodate service animals in accordance with the ADA
  • Arrange for sign language interpreters with advance notice
  • Offer flexible scheduling options for customers with mobility challenges

Phone Support Accessibility

Our technical support phone services are accessible through:

  • TTY compatibility for customers with hearing impairments
  • Clear, patient communication for customers who may need additional time
  • Alternative contact methods including email and text-based support

Continuous Improvement

At Sun World Printing, we are committed to ongoing accessibility improvements. Our accessibility enhancement plan includes:

  • Regular accessibility audits of our website
  • Staff training on digital accessibility best practices
  • Incorporation of accessibility feedback from users
  • Staying current with evolving accessibility standards and technologies

This statement was created on March 22, 2025, using the W3C Accessibility Statement Generator Tool.