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Our Company Story

Dedicated to printer support excellence since our founding

Sun World Printing Support Team Office

From Local Beginnings to Regional Excellence

Founded in Gorham, NH to address the growing need for specialized printer support services in the region.

Sun World Printing Support began as a small local operation with a simple mission: to provide businesses and individuals with expert printer troubleshooting and maintenance services that minimize downtime and maximize productivity.

What started as a modest team of certified technicians has grown into a comprehensive printer support provider serving clients throughout the region with both remote and on-site services.

Our Growth Timeline

Company Growth Timeline

Company Founding

Established as a specialized printer support service in Gorham, NH, focusing on local businesses.

Manufacturer Certifications

Obtained official certifications from major printer manufacturers including HP, Canon, Epson, and others.

Service Expansion

Expanded our service offerings to include remote diagnostics, preventative maintenance, and specialized support for large format printers.

Team Growth

Expanded our technical team to include specialists in various printer technologies and customer service representatives.

Our Mission

To minimize printer downtime and maximize productivity for our clients through responsive, expert technical support.

We believe that effective printer support goes beyond quick fixes. Our approach focuses on thorough diagnostics, lasting solutions, and helping clients understand their printer systems for optimal long-term performance.

Our Services Technical Support

Our Expert Team

Meet the skilled professionals behind Sun World Printing Support

Team Qualifications

Manufacturer Certifications

Our technicians hold certifications from major printer manufacturers including HP, Canon, Epson, Brother, Lexmark, and Xerox, ensuring expertise across all printer brands.

Ongoing Training

We invest in continuous education to keep our team current with the latest printer technologies, troubleshooting techniques, and industry best practices.

Industry Experience

Our team members average over 8 years of specialized experience in printer support, maintenance, and repair across diverse environments.

Our Team Structure

Remote Support Specialists

Our remote technicians excel at diagnosing and resolving printer issues through secure connections, providing efficient solutions without on-site visits.

Field Technicians

Our on-site experts handle complex hardware repairs, mechanical issues, and installations that require hands-on intervention across the Gorham, NH area.

Customer Service Representatives

Our dedicated support staff ensures clear communication, efficient scheduling, and excellent customer experience throughout the service process.

Our Collaborative Approach

At Sun World Printing Support, we believe in the power of teamwork to solve even the most challenging printer issues.

Knowledge Sharing

Our technicians regularly collaborate on complex cases, pooling their expertise to develop innovative solutions for unusual printer problems.

Rapid Resolution

Our team structure enables us to quickly escalate issues to the right specialist, minimizing downtime and ensuring efficient problem resolution.

Continuous Improvement

We document solutions and maintain a knowledge base that helps our entire team learn from each service interaction and improve our support processes.

Experience Our Expert Support

Whether you need remote troubleshooting or on-site repair, our team of printer support specialists is ready to help.

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Our Approach to Printer Support

Customer-centric solutions that prioritize clear communication and lasting results

Thorough Diagnostics

We begin every support case with comprehensive diagnostics to identify the root cause of printer issues rather than just treating symptoms. This systematic approach ensures we implement targeted solutions that address the actual problem.

  • Complete system evaluation
  • Hardware and software analysis
  • Root cause identification

Educational Support

We believe in empowering our clients through education. Our technicians take time to explain printer issues, demonstrate proper usage techniques, and provide guidance on optimal maintenance practices to prevent future problems.

  • Clear issue explanations
  • Preventative maintenance training
  • Best practice recommendations

Preventative Focus

Rather than waiting for printer failures, we emphasize preventative maintenance to extend equipment lifespan and reduce downtime. Our proactive approach helps clients avoid common printer problems through regular service and optimization.

  • Scheduled maintenance plans
  • Early issue detection
  • Performance optimization

Our Quality Assurance Promise

Every printer support service we provide undergoes rigorous quality checks to ensure complete client satisfaction.

Post-service performance verification
Client approval confirmation
Follow-up support availability
Satisfaction guarantee

Environmental Responsibility

We're committed to environmentally responsible printer support practices.

  • Responsible Disposal

    We ensure proper recycling of printer components, cartridges, and consumables according to environmental regulations.

  • Extended Equipment Life

    Our maintenance services help extend printer lifespans, reducing electronic waste and resource consumption.

  • Eco-Friendly Options

    We advise clients on energy-efficient settings and environmentally friendly consumable options.

What Our Clients Say

Sun World's approach to printer support has transformed how our office manages printing equipment. Their educational approach helped our team understand proper maintenance, and their preventative services have reduced our printer downtime by over 70%.

Michael Thompson

Operations Manager, Gorham Medical Center

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